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This book provides an in depth look at what lean really means in today's competitive market. While we have seen these terms before (Lean, six sigma, process improvement, metrics, etc.), the author provides insight backed by data and years of study to ascertain what really works and more importantly why. It is clear the author has spent a considerable amount of time reviewing numerous companies to determine what makes them successful. In this fast paced economic climate it is easy to get sidetracked and the content provided by Dr. Schonberger helps business leaders to regain focus.
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Best Practices in Lean Six Sigma Process Improvement reveals how to refocus lean/six sigma processes on what author Richard Schonberger—world-renowned process improvement pioneer—calls "the Golden Goals": better quality, quicker response, greater flexibility, and higher value. This manual shows you how it can be done, employing success stories of over 100 companies including Apple, Illinois Tool Works, Dell, Inc., and Wal-Mart, all of which have established themselves as the new, global "Kings of Lean," surpassing even Toyota in long-term improvement.
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